Your commitment makes a real difference for every member you serve.
This space was created to support you — with resources, training, and updates to help you succeed. Thank you for the care and dedication you bring to your role every day.Â
Latest Insights for HBRs
Stay informed, Stay Empowered
Explore the latest updates, health tips, and messages from the Director — all designed to support you in guiding our members.
Save the Date: NALC HBP Seminar This Fall
Mark your calendars for November 2–5—the 37th National Health Benefit Seminar in Orlando is set, featuring a health fair, training sessions, and branch reimbursement opportunities. Details inside.
Prevent Fraud: A Simple Checklist
Use this handy checklist to protect yourself—from suspicious billing, unrequested treatments, to odd equipment offers—learn what red flags to watch out for as a patient or employee.
Support Members with Maven
Help members understand that Maven connects them to fertility, pregnancy, postpartum, pediatric, and mental health specialists—all included at no extra cost.
Keep Your Branch Records Current
If your branch has any updates — leadership, contact information, or other details — please let us know.Â
Simply download, complete, and mail the form below. Thank you for helping us stay connected.
Your HBR Toolbox
A place to find the key resources you need to guide members, stay informed, and build your expertise.
Open Season Updates
Be Ready for Open Season 2026
Open Season will run November 10 – December 8, 2025
As an HBR, this is one of your busiest times of the year—your role is key in helping members make informed choices about their PSHB coverage. Stay prepared with the latest updates, deadlines, and materials so you can confidently guide carriers through their enrollment options.
Digital Courses for HBRs
Learn at Your Own Pace
Expand your knowledge with flexible online training created specifically for Health Benefit Representatives. Whether you’re just starting out or looking to deepen your expertise, these courses cover the essentials of the NALC Health Benefit Plan, tips for guiding members, and best practices for your role.
With 24/7 access, you can learn when it works best for you — building skills that help you feel more confident, prepared, and supported every step of the way.
New Hire Orientations
Support Every New Beginning
Welcoming new members is an important part of building trust and confidence. Orientation resources provide everything needed to explain what comes next — from receiving ID cards and member kits to accessing the portal, finding providers, and understanding plan benefits.
These tools make it easy to guide new employees through their first steps so they feel supported, informed, and ready to use their NALC Health Benefit Plan with confidence.
Contact & Support
We’re Here for You
If you have questions or need support, we’re only a call away. Your dedication makes a difference, and we’re here to back you up every step of the way.
Call us at 888-636-6252