Whether your needs are for general information, claims assistance, or specific program support, Plan representatives are here to help. Our dedicated team is ready to assist members and their families.
NALC Health Benefit Plan Service Hours:
📅 Monday–Friday

 🕗 8:00 a.m. – 3:30 p.m. EST
If you’re enrolled in the Postal Service Health Benefits (PSHB) Program, use the numbers below to reach the right team based on your plan selection. Our representatives are here to guide you with claims, benefits, prescriptions, and wellness support.
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High Option |
CDHP |
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NALC Health Benefit Plan Available Mon–Fri, 8:00 a.m.–3:30 p.m. EST |
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Silverscript PDP EGWP |
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Telehealth |
(powered by Amwell) 888-541-7706 |
(MDLIVE) 888-726-3171 |
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Cigna® Healthcare Providers |
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Cigna LifeSOURCE Transplant Network® |
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Mental Health Providers |
(OptumHealth) 877-468-1016 |
(Cigna) 855-511-1893 |
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Substance Use Disorder Program |
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CVS Caremark® Prescription |
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CVS Specialtyâ„¢ |
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Musculoskeletal MSK - Hinge Health® |
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Cardiac Care - Hello Heart® |
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Solutions for Caregivers |
Not available to CDHP members |
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Diabetes Care Management |
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Smoking Cessation Program |
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CignaPlus Savings® |
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Cigna Healthy Rewardsâ„¢ |
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Aetna Medicare Advantage |
Not available to CDHP members |
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HealthEquity |
Not available to CDHP members |
HBRs have a dedicated line to connect with the Plan. If you need extra support, guidance, or have questions about member benefits please use the number below.
NALC Health Benefit Plan — HBR Support
888-636-NALC (6252)
Explore our FAQs to find the information you need.