Welcome to the NALC Health Benefit Plan (HBP). Whether you are an employee, or an annuitant, this page is your guide to everything you need to know after enrollment.
Your Plan ID card will arrive by mail shortly after your enrollment is confirmed. Keep it with you for all medical appointments, pharmacy visits, and provider interactions.
If you don't receive your card within 2-3 weeks - or if you need it right away - please contact our Digital Service Department at 888-636-6252 for assistance with logging into the Member Portal.
The Member Portal gives you access to:
Up-to-date claim information with access to digital explanation of benefits.
Up-to-date deductible and out-of-pocket and accumulations.
Coordinate with live representatives through our support ticketing system.
Direct links to Plan partners.
Expect your New Member Kit in the mail soon after your ID card arrives. This kit includes:
HIPAA Privacy Practices — outlines how your personal health information is protected.
HIPAA Representative Authorization forms — allows you to name individuals who can speak on your behalf.
Important Questionnaire — enables the plan to determine the correct coordination of benefits to ensure proper claim processing. Please complete and return promptly to ensure accurate member records.
Keep this kit in a safe place — it contains the essential documents you’ll need for smooth use of your plan.
Postal Employees and Annuitants – PSHB Members
If you’re a Postal Service employee or retiree, you are covered under the Postal Service Health Benefits Program (PSHB).
You may be enrolled in either the High Option Plan or the Consumer Driven Health Plan (CDHP).
Our plans include comprehensive coverage, preventive care, and access to a Preferred Provider Organization (PPO) network for maximum savings.
Here is what you need to know:
If you are Medicare-eligible, you will be automatically enrolled in the NALC HBP Medicare Part D Employer Group Waiver Plan (EGWP) for prescription drug coverage.
You will receive a separate Medicare Part D card by mail.
You may opt of the Employer Group Waiver Plan, but doing so will result in the loss of prescription benefits with this plan.
To receive the highest level of benefits, choose a provider within our Preferred Provider Organization (PPO).
Use the Provider Search Tool to locate doctors, specialists, and facilities in your area.
Always confirm network status with your provider before scheduling an appointment.
Being a member of NALC HBP comes with responsibilities to keep your coverage active and secure:
Here’s your step-by-step guide to start strong as a new member:
Need help? Our team is ready to guide you through the next steps:
Customer Service: 888-636-6252 (PSHB)
Your coverage begins on the effective date shown in your enrollment confirmation.
Call our Digital Service Department at 888-636-6252 to confirm your coverage and get help.
Use the “Forgot Password” link on the login page or call our Digital Service Department at 888-636-6252 to get help.
You can still see them, but your out-of-pocket costs will be higher.
